ohai.social

Carl Gold, PhDCheck out this new compilation of <a href="https://sigmoid.social/tags/churn" class="mention hashtag" rel="nofollow noopener" target="_blank">#churn</a> rates from Exploding Topics Compiled from a number of different sources, it includes <a href="https://sigmoid.social/tags/socialmedia" class="mention hashtag" rel="nofollow noopener" target="_blank">#socialmedia</a> apps, transportation, <a href="https://sigmoid.social/tags/finance" class="mention hashtag" rel="nofollow noopener" target="_blank">#finance</a>, <a href="https://sigmoid.social/tags/retail" class="mention hashtag" rel="nofollow noopener" target="_blank">#retail</a> and international comparisons.<a href="https://explodingtopics.com/blog/customer-retention-rates" rel="nofollow noopener" translate="no" target="_blank">https://explodingtopics.com/blog/customer-retention-rates</a>

Carl Gold, PhDMy Favorite <a href="https://sigmoid.social/tags/Subscription" class="mention hashtag" rel="nofollow noopener" target="_blank">#Subscription</a> report is back! The Zuora Subscription Economy index reports "<a href="https://sigmoid.social/tags/Churn" class="mention hashtag" rel="nofollow noopener" target="_blank">#Churn</a> leveled off (in 2024) and declined slightly across industries in the SEI after spiking in 2023 due mainly to rising interest rates" Its my favorite because I created it back in 2016. Wow, time flies! <a href="https://sigmoid.social/tags/churnrate" class="mention hashtag" rel="nofollow noopener" target="_blank">#churnrate</a> <a href="https://sigmoid.social/tags/analytics" class="mention hashtag" rel="nofollow noopener" target="_blank">#analytics</a> <a href="https://sigmoid.social/tags/subscriptioneconomy" class="mention hashtag" rel="nofollow noopener" target="_blank">#subscriptioneconomy</a>

Carl Gold, PhDRecurly published their 2025 State of <a href="https://sigmoid.social/tags/Subscriptions" class="mention hashtag" rel="nofollow noopener" target="_blank">#Subscriptions</a> (I missed this back in Feb) - features industry <a href="https://sigmoid.social/tags/churnrates" class="mention hashtag" rel="nofollow noopener" target="_blank">#churnrates</a> and a data on re-signups after churn: "Return acquisition percentage" for % of new signups that were previously subscribed. They also say: "Artificial intelligence (AI) has become indispensable. AI enables businesses to analyze subscriber behaviors, predict churn risks, and automate recovery efforts." I always said, Fight <a href="https://sigmoid.social/tags/Churn" class="mention hashtag" rel="nofollow noopener" target="_blank">#Churn</a> With Data! <a href="https://go.recurly.com/2025-state-of-subscriptions.html" rel="nofollow noopener" translate="no" target="_blank">https://go.recurly.com/2025-state-of-subscriptions.html</a>

Carl Gold, PhDApple TV + feels the <a href="https://sigmoid.social/tags/Churn" class="mention hashtag" rel="nofollow noopener" target="_blank">#Churn</a> reported by Yahoo Finance: <a href="https://sigmoid.social/tags/churnrate" class="mention hashtag" rel="nofollow noopener" target="_blank">#churnrate</a> 's from the Antenna report which I shared previously : Apple TV has 7% monthly churn, compared to Netflix's 2%<a href="https://finance.yahoo.com/news/apple-is-reportedly-losing-1-billion-a-year-on-its-streaming-service-as-churn-levels-increase-172901811.html" rel="nofollow noopener" translate="no" target="_blank">https://finance.yahoo.com/news/apple-is-reportedly-losing-1-billion-a-year-on-its-streaming-service-as-churn-levels-increase-172901811.html</a>.

Carl Gold, PhD<a href="https://sigmoid.social/tags/Churn" class="mention hashtag" rel="nofollow noopener" target="_blank">#Churn</a> comes to <a href="https://sigmoid.social/tags/podcasts" class="mention hashtag" rel="nofollow noopener" target="_blank">#podcasts</a>! "<a href="https://sigmoid.social/tags/Podcast" class="mention hashtag" rel="nofollow noopener" target="_blank">#Podcast</a> <a href="https://sigmoid.social/tags/subscription" class="mention hashtag" rel="nofollow noopener" target="_blank">#subscription</a> businesses are maturing... they face a challenge that publishers have grappled with for years: churn." - Sara GuaglioneFortunately for them, fighting churn for Podcasters is the same as for everybody else, and the techniques are already well known. Unfortunately there are no representative <a href="https://sigmoid.social/tags/churnrates" class="mention hashtag" rel="nofollow noopener" target="_blank">#churnrates</a> in this article - that would have been really interesting. <a href="https://digiday.com/media/how-podcasters-are-tackling-the-challenge-of-subscriber-churn/" rel="nofollow noopener" translate="no" target="_blank">https://digiday.com/media/how-podcasters-are-tackling-the-challenge-of-subscriber-churn/</a>

Carl Gold, PhDAnntena Web TV has released a new "State of <a href="https://sigmoid.social/tags/Subscription" class="mention hashtag" rel="nofollow noopener" target="_blank">#Subscription</a> Report". <a href="https://sigmoid.social/tags/Churn" class="mention hashtag" rel="nofollow noopener" target="_blank">#Churn</a> highlights: Churn has "settled" down after climbing since 2022 - 2024 Weighted average <a href="https://sigmoid.social/tags/SVOD" class="mention hashtag" rel="nofollow noopener" target="_blank">#SVOD</a> monthly churn is 5%. BUT churn is less than 3% when including re-subscribers! Churn & Return lives!

Carl Gold, PhD<a href="https://sigmoid.social/tags/App" class="mention hashtag" rel="nofollow noopener" target="_blank">#App</a> <a href="https://sigmoid.social/tags/Churn" class="mention hashtag" rel="nofollow noopener" target="_blank">#Churn</a> is so HIGH! 80% churn on day 1, 98% churn by day 30 🤯 <a href="https://sigmoid.social/tags/SaaS" class="mention hashtag" rel="nofollow noopener" target="_blank">#SaaS</a> and <a href="https://sigmoid.social/tags/Streaming" class="mention hashtag" rel="nofollow noopener" target="_blank">#Streaming</a> are lucky. As David Curry from Business of Apps observes, "the majority of apps being free to download... users have invested very little into the app." <a href="https://www.businessofapps.com/data/app-retention-rates/" rel="nofollow noopener" translate="no" target="_blank">https://www.businessofapps.com/data/app-retention-rates/</a>

Carl Gold, PhD<a href="https://sigmoid.social/tags/AI" class="mention hashtag" rel="nofollow noopener" target="_blank">#AI</a> meets <a href="https://sigmoid.social/tags/Churn" class="mention hashtag" rel="nofollow noopener" target="_blank">#Churn</a> - who will win? Personally, I would never bet against churn.<a href="https://www.theinformation.com/articles/why-net-retention-rates-are-all-the-rage-for-ai-investors" rel="nofollow noopener" translate="no" target="_blank">https://www.theinformation.com/articles/why-net-retention-rates-are-all-the-rage-for-ai-investors</a>. I don't subscribe - can anyone share the article? DM me.

Carl Gold, PhDTheres a great new <a href="https://sigmoid.social/tags/churn" class="mention hashtag" rel="nofollow noopener" target="_blank">#churn</a> report by Subbly® covering a variety of <a href="https://sigmoid.social/tags/subscription" class="mention hashtag" rel="nofollow noopener" target="_blank">#subscription</a> products (mostly physical product subscriptions.) One of the key insights: churn did not depend significantly on price! Overall 2024 churn rate of 7.4% monthly for their client companies, ~60% per year. <a href="https://www.subbly.co/blog/subscription-churn-data-report/" rel="nofollow noopener" translate="no" target="_blank">https://www.subbly.co/blog/subscription-churn-data-report/</a>

Ossi HerralaThe rand 0.9 crate release will cause plenty of churn in the ecosystem.I'm currently working on GitHub PR to update hickory-dns's rand: <a href="https://github.com/hickory-dns/hickory-dns/pull/2742" rel="nofollow noopener" translate="no" target="_blank">https://github.com/hickory-dns/hickory-dns/pull/2742</a><a href="https://mastodon.social/tags/rustlang" class="mention hashtag" rel="nofollow noopener" target="_blank">#rustlang</a> <a href="https://mastodon.social/tags/rand" class="mention hashtag" rel="nofollow noopener" target="_blank">#rand</a> <a href="https://mastodon.social/tags/churn" class="mention hashtag" rel="nofollow noopener" target="_blank">#churn</a> <a href="https://mastodon.social/tags/HickoryDns" class="mention hashtag" rel="nofollow noopener" target="_blank">#HickoryDns</a>

Carl Gold, PhD5. The datasets have very few features (15-20). Real <a href="https://sigmoid.social/tags/churn" class="mention hashtag" rel="nofollow noopener" target="_blank">#churn</a> datasets are created with 50-250 features.6. The authors don't cite Fighting Churn With Data, the only textbook totally about churn and data science. 😉 So thats what I would have said if I had been a reviewer at the journal! TLDR: Don't use <a href="https://sigmoid.social/tags/neuralnetworks" class="mention hashtag" rel="nofollow noopener" target="_blank">#neuralnetworks</a> for churn. They take much longer to train/predict and are less reliable.

Carl Gold, PhD2. <a href="https://sigmoid.social/tags/Churn" class="mention hashtag" rel="nofollow noopener" target="_blank">#Churn</a> models should *not* be evaluated with precision/recall but rather with AUC: True/false churn predictions are NEVER used, but rather risk rankings. (Always use predict_proba for churn, never predict.) Importantly, the precision/recall metrics they show in their results will be sensitive to the thresholds which are not detailed, and thats a tricky issue for imbalanced data. This is another reason not to believe the supposed accuracy improvement.

Carl Gold, PhDI appreciate the effort in this article on customer <a href="https://sigmoid.social/tags/churn" class="mention hashtag" rel="nofollow noopener" target="_blank">#churn</a> prediction in Nature Scientific Reports - and I must give some serious criticism:1. Gradient boosting (<a href="https://sigmoid.social/tags/XGBoost" class="mention hashtag" rel="nofollow noopener" target="_blank">#XGBoost</a> or LGBM) is state of the art for practitioners in the real world. I don't believe they put much effort into tuning their benchmark models, so I don't believe the claims of higher accuracy. (<a href="https://sigmoid.social/tags/ML" class="mention hashtag" rel="nofollow noopener" target="_blank">#ML</a> researchers always do this - they slave away tuning their preferred model, and use their benchmarks "as is" without tuning.)

Carl Gold, PhDFighting <a href="https://sigmoid.social/tags/Churn" class="mention hashtag" rel="nofollow noopener" target="_blank">#Churn</a> With <a href="https://sigmoid.social/tags/Data" class="mention hashtag" rel="nofollow noopener" target="_blank">#Data</a> surpassed 3K copies sold in 2024! 🎉 I got my sales results from <a href="https://techhub.social/@ManningPublications" class="u-url mention" rel="nofollow noopener" target="_blank">@ManningPublications</a> today.Okay, not quite a best seller. But I am proud that my effort helped to make so many other peoples' work a success! If you're wondering, you can do the math and figure out how NOT worth it writing a tech book is, from a financial POV 😂 <a href="https://www.manning.com/books/fighting-churn-with-data?a_aid=fight-churn&a_bid=61baa361" rel="nofollow noopener" translate="no" target="_blank">https://www.manning.com/books/fighting-churn-with-data?a_aid=fight-churn&a_bid=61baa361</a>

Robyn (Comms: Open <3)cw: girl with a dick - vore

Carl Gold, PhDSerial <a href="https://sigmoid.social/tags/Churn" class="mention hashtag" rel="nofollow noopener" target="_blank">#Churn</a> is up! According to New Antenna Group <a href="https://sigmoid.social/tags/SVOD" class="mention hashtag" rel="nofollow noopener" target="_blank">#SVOD</a> <a href="https://sigmoid.social/tags/churnrate" class="mention hashtag" rel="nofollow noopener" target="_blank">#churnrate</a> stats : Serial churners make up 23% of users but account for 42% of cancels. Great stats in their 2024 <a href="https://sigmoid.social/tags/Subscription" class="mention hashtag" rel="nofollow noopener" target="_blank">#Subscription</a> Insights - I highly recommend it if you're in SVOD or <a href="https://sigmoid.social/tags/SaaS" class="mention hashtag" rel="nofollow noopener" target="_blank">#SaaS</a> <a href="https://www.antenna.live/post/antennas-2024-top-subscription-insights" rel="nofollow noopener" translate="no" target="_blank">https://www.antenna.live/post/antennas-2024-top-subscription-insights</a>

Carl Gold, PhDWelcome back - Happy <a href="https://sigmoid.social/tags/cybermonday" class="mention hashtag" rel="nofollow noopener" target="_blank">#cybermonday</a> My publisher <a href="https://techhub.social/@ManningPublications" class="u-url mention" rel="nofollow noopener" target="_blank">@ManningPublications</a> has a SALE for you - A good time to get your copy of Fighting <a href="https://sigmoid.social/tags/Churn" class="mention hashtag" rel="nofollow noopener" target="_blank">#Churn</a> With <a href="https://sigmoid.social/tags/Data" class="mention hashtag" rel="nofollow noopener" target="_blank">#Data</a> - <a href="https://sigmoid.social/tags/DataScience" class="mention hashtag" rel="nofollow noopener" target="_blank">#DataScience</a> <a href="https://sigmoid.social/tags/machinelearning" class="mention hashtag" rel="nofollow noopener" target="_blank">#machinelearning</a> <a href="https://sigmoid.social/tags/learndatascience" class="mention hashtag" rel="nofollow noopener" target="_blank">#learndatascience</a> <a href="https://www.manning.com/books/fighting-churn-with-data?a_aid=fight-churn&a_bid=61baa361" rel="nofollow noopener" translate="no" target="_blank">https://www.manning.com/books/fighting-churn-with-data?a_aid=fight-churn&a_bid=61baa361</a>

rniamat ✍🏽Vodafone churn: ruim 40 procent van tv-klanten in DuitslandUit de halfjaarcijfers van Vodafone blijkt dat het bedrijf in Duitsland dit jaar 2,9 miljoen tv-klanten i<a href="https://www.bureauterdege.nl/vodafone-churn-ruim-40-procent-van-tv-klanten-in-duitsland/" rel="nofollow noopener" translate="no" target="_blank">https://www.bureauterdege.nl/vodafone-churn-ruim-40-procent-van-tv-klanten-in-duitsland/</a><a href="https://mastodon.social/tags/Algemeen" class="mention hashtag" rel="nofollow noopener" target="_blank">#Algemeen</a> <a href="https://mastodon.social/tags/churn" class="mention hashtag" rel="nofollow noopener" target="_blank">#churn</a> <a href="https://mastodon.social/tags/concurrentie" class="mention hashtag" rel="nofollow noopener" target="_blank">#concurrentie</a>

Carl Gold, PhDDo you want to know how Netflix has such a low <a href="https://sigmoid.social/tags/churn" class="mention hashtag" rel="nofollow noopener" target="_blank">#churn</a> rate?Its more opinion than anything backed by data, but it seems to come down to "first mover advantage" and the most original conTent. WDYT?<a href="https://www.tvrev.com/news/hooked-on-netflix-analyzing-the-streaming-giants-low-churn-rates" rel="nofollow noopener" translate="no" target="_blank">https://www.tvrev.com/news/hooked-on-netflix-analyzing-the-streaming-giants-low-churn-rates</a>

Robyn (Comms: Open <3)cw: vore

Recent searches

Search options

Administered by:

Server stats:

#Churn